Performing a factory reset is easy to do and does not affect the settings of a controller. All settings are stored in the B-hyve cloud (if connected to Wi-Fi) and are restored to the device in a few minutes after the factory reset and a stable Wi-Fi connection.
To perform a factory reset. #
- Open the front door
- Open the swing panel
- Locate the reset button on the back of the swing panel. It is above the Battery along the top.
- Press and hold the reset button for 10-12 seconds. The LCD screen will illuminate all the icons indicating a successful factory reset followed by a blank screen.
Why perform a factory reset? #
Factory resetting is very important when initially pairing your device to the B-hyve app, but it can also assist when you have had any Wi-Fi or router changes and need to get your device reconnected or are having frequent disconnection issues.
NOTE: factory resetting will put the device in pairing mode. Clear the local programming, but leave the backup program on the server.
Release Access / De-authorize a Controller. #
If you want to erase all the settings on a controller and in the B-hyve cloud, the device owner needs to release access to the controller. Releasing Access is permanent and cannot be undone! Once the device is released from an account, a factory reset must be completed before anyone else can use the controller.
NOTE: Releasing Access will remove the backup program on the server. The controller will not be placed in pairing mode, and the local program will remain.
Transfer a controller without modifications to the programming. #
Contact us to have the controller transferred to a new owner.
Transferring a controller protects all the programming and only requires the new owner to have a B-hyve account. Once the transfer is complete, the B-hyve app must be closed and reopened for the changes to occur. The new owner can then perform a factory reset to place the controller in pairing mode so they can update the Wi-Fi settings (if needed).
