Sometimes your controller may not find a Wi-Fi network. There are a few steps you can take to try to resolve this issue.
- Make sure your router is broadcasting a dedicated 2.4 GHz network. Most Hydro-Rain products do not communicate with 5 GHz networks, and blended networks (2.4 GHz & 5 GHz that share the same name) can cause issues.
- Move your B-hyve Device closer to your router for pairing. Just because your phone is receiving Wi-Fi from your router does not mean your controller is as well. Walls, doors and other electronics can cause issues, make sure your controller isn’t passing through too many of these.
- Keep the controller at least 3 feet from any power source, engine, pump, or other electrical motor.
- Install the controller on a separate circuit from any engine, pump, or other electrical motor. You can also install a line conditioner.
- Reset your router. Often a quick power cycle of your router can resolve this. Simply unplug your router for 30 seconds, and then plug it back in. Once your router is broadcasting a signal again, try the pairing process once more. Additionally, please reset your modem, access points, and repeaters.
- Reset your Controller. Doing a factory reset of the controller can resolve this as well. Simply hold down the factory reset button (on the back of the swing panel) for 10-12 seconds, or until everything lights up on the controller display.
- Try pairing with a different device. This is used less frequently, but sometimes pairing with a different smartphone or tablet can resolve this issue.
- Tap the advanced button then the back button
- Tap the advanced button and manually enter your Wi-Fi network SSID
- Disable the auto-switch on your phone. This setting automatically switches the data connection between cellular and Wi-Fi networks
To prevent your phone from switching between cellular and Wi-Fi follow these steps:
- Go to your phone’s Wi-Fi Setting Screen
- Then to the Advanced Settings (usually found in a three-dot menu near to the top right of the screen)
- Find the setting called “switch to mobile data” or “auto-switch”. The actual name can vary by manufacturer and operating system.
- Turn this setting off
- Now power cycle your router and the controller. Then try pairing the controller again!