- Top Three resolutions:
- Additional connection issues like:
- Good questions to ask yourself before proceeding:
- Resolution steps
- 5G vs 2.4GHz networks (If the product is not B-hyve XR):
Sometimes your controller may not find a Wi-Fi network. There are a few steps you can take to try to resolve this issue.
Top Three resolutions: #
- When there are a large number of Wi-Fi signals available sometimes the list has to be refreshed a few times to display the one being looked for.
- Tap the back button to exit the screen you are in and attempt the process again.
- Tap the Advanced button then the back button
- Tap the advanced button and manually enter your Wi-Fi network SSID (works best when 2.4 and 5 GHz networks are broadcasting on the same SSID)
- Make sure your router is broadcasting a dedicated 2.4 GHz network. Most Hydro-Rain products do not communicate with 5 GHz networks, and blended networks (2.4 GHz & 5 GHz that share the same name) can cause issues.
- Move your B-hyve Device closer to your router for pairing. Just because your phone is receiving Wi-Fi from your router does not mean your controller is as well. Walls, doors, and other electronics can cause issues, make sure your controller isn’t passing through too many of these.
- Keep the controller at least 3 feet from any power source, engine, pump, or other electrical motors.
- Install the controller on a separate circuit from any engine, pump, or other electrical motors. You can also install a line conditioner.
- Reset your router. Often a quick power cycle of your router can resolve this. Simply unplug your router for 30 seconds, and then plug it back in. Once your router is broadcasting a signal again, try the pairing process once more. Additionally, please reset your modem, access points, and repeaters.
- Reset your Controller. Doing a factory reset of the controller can resolve this as well. Simply hold down the factory reset button (on the back of the swing panel) for 10-12 seconds, or until everything lights up on the controller display.
- Try pairing with a different device. This is used less frequently, but sometimes pairing with a different smartphone or tablet can resolve this issue.
- Disable the auto-switch on your phone. This setting automatically switches the data connection between cellular and Wi-Fi networks
To prevent your phone from switching between cellular and Wi-Fi follow these steps:
- Go to your phone’s Wi-Fi Setting Screen
- Then to the Advanced Settings (usually found in a three-dot menu near to the top right of the screen)
- Find the setting called “switch to mobile data” or “auto-switch”. The actual name can vary by manufacturer and operating system.
- Turn this setting off
- Now power-cycle your router and the controller. Then try pairing the controller again.
Additional connection issues like: #
“I can’t connect to Wi-Fi / Bluetooth”
“I’ve changed my Internet provider / Router / Modem / Network name / Password and I can’t reconnect”
“My B-hyve device won’t pair with my phone”
“The B-hyve app isn’t finding my B-hyve device”
Good questions to ask yourself before proceeding: #
- Has the device been connected to your Wi-Fi previously?
- Did you upgrade or change anything with your home Wi-Fi network recently?
- Have you entered your Wi-Fi password / new password into the B-hyve app?
- Does your Wi-Fi have separate 5g and 2.4ghz networks?
- Is Bluetooth enabled on your phone/tablet?
Resolution steps #
Step 1: Ensure that you are close to the device. #
To resolve this issue, we’ll need to ensure that you’re close to your device. Between 3 and 20 feet with no walls, TVs, computers, or other things directly between you and the device.
Please stay close to your device until we’re finished to ensure a stable connection.
Being close to the controller is very important for connection-based troubleshooting, as a Bluetooth connection is needed to reconnect to the network.
Step 2: Make sure that the device has been reset and is in pairing mode. #
For all devices besides the HRC 400 Outdoor controller and the B-hyve XD, go to your controller and press the ‘B-hyve’ button 5 times rapidly.
For the HRC 400 outdoor controller:
Open the front door, then open the swing panel. Locate the reset button. Press and hold the reset button for 10-12 seconds (everything on the display lights up).
For the B-hyve XD:
Rotate the dial to the off position, then press in on the dial and release. Now, press and hold the dial-in for about 10 seconds, or until everything on the display lights up.
Step 3: How to update Wi-Fi settings #
- Open the B-hyve app
- Select ‘My B-hyve’
- Select ‘Devices’
- Select the device
- Scroll to the bottom of the page and select ‘Update Wi-Fi Settings’
- Confirm the MAC address shown matches the device
- A list of available Wi-Fi Networks will display – select your home Wi-Fi network.
- Scroll down and ensure you enter your password if your network is secured
- Click ‘Connect’
- Your device should now be connected to your Wi-Fi network
5G vs 2.4GHz networks (If the product is not B-hyve XR): #
Make sure your router is broadcasting a 2.4 GHz network – Your B-hyve device doesn’t communicate with 5 GHz networks, and blended networks can cause issues. If you’re using a blended network, please separate the 2.4 GHz and have it set up with its own SSID (if you’re not sure how to do this, please reach out to your Internet Service Provider and/or your router’s manufacturer).
Network name doesn’t show: #
- Click the refresh icon to try again.
- If unsuccessful, try moving the timer closer to the Wi-Fi router during connection.
Hidden Network / Wi-Fi network doesn’t broadcast name:
- Click ‘Advanced’ and then manually enter the network details.
Unplug the timer or remove the battery tray. Wait 10 seconds then reconnect power and try again.
Turn the router and phone off for 10 seconds before turning it back on and trying again.