Store FAQ
What payment methods are accepted? #
We accept most major credit cards for all purchases.
Can I place an order over the phone or with a representative? #
At this time, we’re only able to accept orders placed through (hydroRain.com), to ensure your billing information is kept secure.
When you visit HydroRain.com, you can search the model/part number or the name of the product by clicking the magnifying glass in the upper right corner of the page. If your item is in stock, you’ll be able to add it to the cart, and then enter your shipping and billing information to checkout.
Can I get free shipping on my order? #
We offer free standard shipping on most orders over $1,550. This does not include expedited shipping methods unless otherwise noted. Some larger items may be excluded, including:
- Certain longer lengths of pipe/tubing
- Large items, such as valve boxes
- Heavy items such as pumps or brass back-flow prevention
When free shipping is selected, it is at our (Hydro-Rain) discretion to choose the method of shipping. Any products that are not eligible for free shipping should be indicated on their respective product pages and during checkout. We maintain the right to modify these restrictions at any time.
Is there a cutoff for shipping? #
Most orders placed on the Hydro-Rain store (HydroRain.com) before 12PM (Mountain Time), Monday-Friday (excluding holidays) are prepared and shipped within 3-business days. To check the status of an order, please click here.
How do I cancel an order? #
If you’ve placed an order and haven’t yet received a tracking number and you wish to cancel it, please email us at [email protected]
How to create an account for the Hydro-Rain store. #
To register an account for the Hydro-Rain store (HydroRain.com), click here. Once you’ve registered, you can view the details for orders you place in our online store and save time with placing new orders by saving shipping and billing information.
Can I order a single product? #
Hydro-Rain is focused on meeting the needs of professional irrigators, landscapers, and distributors. In order to route orders quickly through our system we are only shipping in shelf pack or case pack quantities at this time.
